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Allen, R. B. (1997). Mental Models and User Models. In M. G. Helander, T. K. Landauer, & P. V. Prabhu (Eds.), Handbook of Human-Computer Interaction (Vol. 1, pp. 49–63). Amsterdam: Elsevier Science B.V.
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Ehn, P., & Löwgren, J. (1997). Design for Quality-in-use: Human-Computer Interaction Meets Information System Development. In M. G. Helander, T. K. Landauer, & P. V. Prabhu (Eds.), Handbook of Human-Computer Interaction (Vol. 1, pp. 299–314). Amsterdam: Elsevier Science B.V.
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Eisenberg, M. (1997). End-User Programming. In M. G. Helander, T. K. Landauer, & P. V. Prabhu (Eds.), Handbook of Human-Computer Interaction (Vol. 1, pp. 1127–1146). Amsterdam: Elsevier Science B.V.
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Grudin, J., & Markus, M. L. (1997). Organizational Issues in Development and Implementation of Interactive Systems. In M. G. Helander, T. K. Landauer, & P. V. Prabhu (Eds.), Handbook of Human-Computer Interaction (Vol. 1, pp. 1457–1475). Amsterdam: Elsevier Science B.V.
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Nardi, B. A. (1997). The Use of Ethnographic Methods in Design and Evaluation. In M. G. Helander, T. K. Landauer, & P. V. Prabhu (Eds.), Handbook of Human-Computer Interaction (Vol. 1, pp. 361–366). Amsterdam: Elsevier Science B.V.
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