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| Author | Title | Year | Publication | Volume  |
Pages |
|---|---|---|---|---|---|
| Allen, R.B. | Mental Models and User Models | 1997 | Handbook of Human-Computer Interaction | 1 | 49-63 |
| Ehn, P.; Löwgren, J. | Design for Quality-in-use: Human-Computer Interaction Meets Information System Development | 1997 | Handbook of Human-Computer Interaction | 1 | 299-314 |
| Eisenberg, M. | End-User Programming | 1997 | Handbook of Human-Computer Interaction | 1 | 1127-1146 |
| Grudin, J.; Markus, M.L. | Organizational Issues in Development and Implementation of Interactive Systems | 1997 | Handbook of Human-Computer Interaction | 1 | 1457-1475 |
| Nardi, B.A. | The Use of Ethnographic Methods in Design and Evaluation | 1997 | Handbook of Human-Computer Interaction | 1 | 361-366 |